फाइल ट्र्याकिङ — तोकिएको समय नाघेमा माथिल्लो अधिकारीलाई अलर्ट — ३० दिनमा

File tracking with alerts to supervisors if deadlines exceeded within 30 days

Evidence

'शून्य पेन्डिङ फाइल सप्ताह' (अप्रिल १३-२०) सम्पन्न। ३/७/१५ दिनको फाइल ट्र्याकिङ अनिवार्य। गृह मन्त्रालयको ९ बुँदे निर्देशनले एकद्वार सेवा प्रणालीमा फाइल ट्र्याकिङ आवश्यक बनायो। ३० दिने म्याद अप्रिल २७ मा सकिन्छ। Source: khabarhub.com, nepalnews.com

Summary

Monitor notes: Zero Pending File Week (Apr 13-20) completed. File tracking with escalation alerts (3-day → branch head, 7-day → division head, 15-day → special review) was enforced. Home Ministry's Single Window directive (Apr 18) implicitly requires file tracking at DAOs. Deadline Apr 27 — needs permanent system beyond the campaign week.

What is this?

Deploying a system that tracks every government file in real-time — who has it, how long it's been there, and automatic alerts when files sit too long at any desk.

Impact on people

Citizens can check where their application is stuck. Officials can't hide files. Supervisors get alerts when processing slows. Average approval times decrease significantly.

Why it matters

File delays are the #1 citizen complaint about government. Without tracking, files can sit at a desk for weeks with no accountability. 'Come back next week' is the default response.

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