What is this?
Implementing an appointment-based system for government services — citizens book time slots online instead of showing up and waiting in line for hours without knowing if they'll be served.
#032
NOT STARTED
Appointment बुकिङ प्रणाली — नागरिक सेवा केन्द्रमा ३ महिनामा
Launch appointment booking system at citizen service centers within 3 months
0%
Impact on people
Citizens know exactly when to arrive and how long they'll wait. Government offices manage flow better. The 'show up at 6 AM and wait until 3 PM' experience ends.
Why it matters
The current first-come-first-served system wastes millions of citizen-hours annually. People take full days off work for services that take 10 minutes once they reach the counter.
