२४ घण्टे राष्ट्रिय नागरिक सहायता तथा गुनासो व्यवस्थापन प्रणाली सञ्चालन

Operate 24-hour national citizen assistance and grievance management system

Evidence

३० दिने म्याद (अप्रिल २७) बित्दासम्म कुनै सार्वजनिक प्रमाण छैन।

Summary

Monitor notes: DEADLINE MISSED. 30-day deadline (Apr 27) passed with no public evidence of progress.

What is this?

Creating a 24/7 citizen helpline and integrated grievance management system where any citizen can report problems, request information, or file complaints — with guaranteed response times.

Impact on people

30 million citizens get a single number to call for any government-related issue. Complaints are tracked, assigned, and resolved with accountability. No more 'we'll look into it' without follow-up.

Why it matters

Currently, citizens have no effective channel to report problems or get information. Complaints disappear into bureaucratic voids. There's no system to track whether issues are actually resolved.

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