What is this?
Placing trained Front Desk Officers at every government office entrance to guide citizens, answer questions, provide forms, and ensure no one leaves without getting the help they need.
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NOT STARTED
सरकारी कार्यालयको भौतिक पूर्वाधार न्यूनतम मापदण्ड तर्जुमा — १०० दिनमा कार्यान्वयन
Prepare minimum physical infrastructure standards for govt offices within 100 days
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Impact on people
First-time visitors to government offices — often rural, elderly, or low-literacy citizens — get immediate human help instead of wandering between desks. Wait times decrease, satisfaction increases.
Why it matters
Government offices are notoriously confusing to navigate. Citizens often visit the wrong office, stand in the wrong queue, or miss required documents — wasting entire days on simple tasks.
